Refund policy
Returns Terms
We accept returns for any product purchased on www.tandhemneurocosmetics.com within 14 days of delivery, provided the items are returned in their original, unopened condition. To initiate a return, please contact us at contact@tandhemgonatural.com, and our team will guide you through the process.
Once we receive and inspect the returned products, refunds will be processed to the original method of payment within 14 days. If your return is not accepted, we will inform you by email.
You have a total of 14 days from the date of receipt to decide if you wish to keep your products. If you choose to return them, please notify us via email within this period and send the package within the following 14 days.
For any questions or assistance during the process, our team is always available at support@tandhemneurocosmetics.com.
Product Refund Terms
Any return accepted by the Company will result in the refund of the returned Products as well as the standard delivery costs (except in the case of partial return) within a maximum period of 14 calendar days from the recovery of the Products or until the consumer has provided proof of shipment of these Products, the date chosen being the first of these facts. The return costs remain the responsibility of the Buyer: parcels sent in postage due or counter-refund will not be accepted. Products not accepted will be returned by postage due to the Buyer.
