Refund policy

Returns and Refunds

Your right to change your mind

You have 14 days from the day you receive your order to tell us you wish to cancel it, without giving a reason. Email support@tandhemneurocosmetics.com within those 14 days, then send the products back within 14 days of telling us.

Cosmetic products are sealed for hygiene reasons and cannot be returned once the seal has been broken. Accessories may be returned in their original condition and packaging.

How to return

Contact support@tandhemneurocosmetics.com and our team will guide you through the process. Return postage is at your cost. Parcels sent postage due or cash on delivery are not accepted, and any products we cannot accept will be sent back to you.

Refunds

We refund to your original payment method within 14 days, counted from the day we receive the products back or the day you give us proof that you have sent them, whichever comes first.

We refund the price of the returned products together with the standard delivery cost you originally paid. Where you return only part of an order, the delivery cost is not refunded. If we cannot accept a return we will tell you by email and explain why.

Product guarantee

All our products carry the legal guarantee of conformity. If a product does not match the description we gave it, or arrives in a condition it should not, we will replace it or refund you.

The guarantee runs for three years from delivery in Portugal and Spain, and for at least two years in the other countries we ship to.

To make a claim, email support@tandhemneurocosmetics.com with your order number and a photo of the problem.

Complaints

You can send a complaint to support@tandhemneurocosmetics.com, or use the electronic complaints book at https://www.livroreclamacoes.pt/Pedido/Reclamacao