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Frequently asked questions

Everything you need to know about our formulas, our ingredients and getting your order. Still not sure? Write to us at support@tandhemneurocosmetics.com and we'll answer personally.

Which countries do you ship to?

We ship across Europe. You'll see the full list of destinations when you select your country at checkout.

How long will delivery take?

Orders are dispatched within 1–3 business days. Delivery within Europe typically takes 3–7 business days. You'll receive a tracking link by email as soon as your order ships.

How much does shipping cost?

Shipping is free on orders over €35 which covers every product in our range. Below that, a flat rate applies and is shown at checkout before you pay.

What does “Neurocosmetic” really mean?

Neurocosmetics are skincare products that support the connection between your skin and nervous system. They help soothe, comfort and strengthen your skin’s ability to cope with stress.

Will I feel a difference?

Most people notice an immediate sense of comfort, smoother texture, and over time, improved balance and resilience.

How can I stay updated on TandheM news?

To receive the latest Tandhem updates, you can subscribe to our newsletter when creating your account or simply enter your email in the subscription field on our website.

Are your products suitable for sensitive skin?

Yes, all our formulas are gentle and enriched with calming botanical actives. They’re dermatologically tested and suitable for daily use.

Can I use TandheM products every day?

Absolutely. Our products are designed for your morning and evening routine to maintain long-term balance and visible well-being.

Are your products vegan and cruelty-free?

Yes, every TandheM formula is 100 % vegan and certified by V-Label, they are also never tested on animals.

Can I use your products during pregnancy or breastfeeding?

Our formulas are safe and gentle, but we always recommend checking with your doctor for personal advice.

Where are your products made?

All our products are carefully developed and produced in Europe (Portugal), following the highest European quality and safety standards.