Frequently asked questions
FAQ
FAQ
1. About TandheM
Q: What does “neurocosmetic” really mean?
A: Neurocosmetics are skincare products that support the connection between your skin and nervous system. They help soothe, comfort, and strengthen your skin’s ability to cope with stress.
Q: Will I feel a difference?
A: Most people notice an immediate sense of comfort, smoother texture, and over time, improved balance and resilience.
Q: How can I stay updated on TandheM news?
A: To receive the latest Tandhem updates, you can subscribe to our newsletter when creating your account or simply enter your email in the subscription field on our website.
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2. Skin & Safety
Q: Are your products suitable for sensitive skin?
A: Yes, all our formulas are gentle and enriched with calming botanical actives. They’re dermatologically tested and suitable for daily use.
Q: Can I use TandheM products every day?
A: Absolutely. Our products are designed for your morning and evening routine to maintain long-term balance and visible well-being.
Q: Are your products vegan and cruelty-free?
A: Yes, every TandheM formula is 100 % vegan and never tested on animals.
Q: Can I use your products during pregnancy or breastfeeding?
A: Our formulas are safe and gentle, but we always recommend checking with your doctor for personal advice.
Q: Where are your products made?
A: All our products are carefully developed and produced in Europe (Portugal), following the highest European quality and safety standards.
4. Orders, Delivery & Returns
A: Simply add your favourite products to your cart and follow the checkout steps. You’ll receive a confirmation email once your order is placed.
Q: Where do you ship?
A: We deliver across Europe. Shipping times vary by region and are shown at checkout.
Q: How can I return a product?
A: We accept returns for any product purchased on www.tandhemgonatural.com, as long as it is returned within 14 days of receipt in its unopened and original condition. Simply contact us at contact@tandhemgonatural.com, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Once we receive and verify your returned product, your refund will be processed within 14 days.
5. Payment & Security
Q: Which payment methods do you accept?
A: We accept Visa, Mastercard, MB Way, PayPal, and Multibanco. All transactions are processed through secure, encrypted payment gateways.
Q: Is my payment information safe?
A: Yes, our checkout is protected by SSL encryption to ensure that all personal and payment details remain confidential and secure. We never store your card details.
6. Contact & Support
Q: How can I contact TandheM?
A: You can reach us through our Contact page or directly at contact@tandhemgonatural.com. Our team will reply within 1–2 business days.