Frequently asked questions
Everything you need to know about our formulas, our ingredients and getting your order. Still not sure? Write to us at support@tandhemneurocosmetics.com and we'll answer personally.
We ship across Europe. You'll see the full list of destinations when you select your country at checkout.
Orders are dispatched within 1–3 business days. Delivery within Europe typically takes 3–7 business days. You'll receive a tracking link by email as soon as your order ships.
Shipping is free on orders over €35 which covers every product in our range. Below that, a flat rate applies and is shown at checkout before you pay.
Neurocosmetics are skincare products that support the connection between your skin and nervous system. They help soothe, comfort and strengthen your skin’s ability to cope with stress.
Most people notice an immediate sense of comfort, smoother texture, and over time, improved balance and resilience.
To receive the latest Tandhem updates, you can subscribe to our newsletter when creating your account or simply enter your email in the subscription field on our website.
Yes, all our formulas are gentle and enriched with calming botanical actives. They’re dermatologically tested and suitable for daily use.
Absolutely. Our products are designed for your morning and evening routine to maintain long-term balance and visible well-being.
Yes, every TandheM formula is 100 % vegan and certified by V-Label, they are also never tested on animals.
Our formulas are safe and gentle, but we always recommend checking with your doctor for personal advice.
All our products are carefully developed and produced in Europe (Portugal), following the highest European quality and safety standards.


